Grooming Introduction
Setting the stage for stress-free grooming.
Service Description
We know that a first trip to the salon can be a bit overwhelming for some pets, especially if they're anxious, reactive, or completely new to grooming. Our Grooming Consultation is designed to ease your pet into the experience. During this short appointment: ✔ Your pet will meet our staff, explore the grooming table, and get accustomed to the sights and sounds of the salon, like the dryer noise. ✔ We'll provide personalized recommendations to ensure your pet has a positive and stress-free grooming journey. ⭐ It's perfect for puppies (12+ weeks) or pets who need time to acclimate before their full grooming service. ❗ Please note: ◾ No grooming services will be performed during this visit. ◾ Owners must stay in the lobby throughout the consultation. ◾ Treats (provided by you) are encouraged to make the experience even more enjoyable. ◾ Late fees may apply for delayed arrivals. ◾ Multiple consultations may be recommended for nervous pets to build confidence over time.
Cancellation Policy
Scheduling ◾ High-demand days (Saturdays and select Fridays) require a booking interval of 6 weeks or less between grooming services. Pricing Policy The listed price for each service reflects the minimum charge for that service. Please note that additional charges may apply based on the following factors: ◾ Length of the appointment required to complete the service ◾ Time between regular scheduled grooming appointments ◾ Your pet's breed, size, and weight differs from what is scheduled ◾ Use of specialty products or additional services requested during the appointment Final costs will be determined at the time of service to ensure that your pet's individual needs are met with the highest level of care. Card on File You will be required to keep a card on file when booking. Your card will NOT be charged when booking services unless specified for a service. This card will be charged a disclosed fee in the event that you do not meet our cancellation policy guidelines. Cancellation Policy & Late Fees We understand that life happens and plans can change unexpectedly. However, to respect our staff's time and scheduling, we ask for your cooperation with the following policies: ◾ Appointment changes: Please reschedule using our booking platform or cancel at least 48 hours in advance by replying to our confirmation text or calling the spa. Cancellations or no-shows within 48 hours will incur a fee of 75% of the booked service cost. Cancellation and no-show fees will be charged to the card on file. ◾ Late pick-up fees: A fee of $1 per minute applies after the scheduled pick-up or service completion time, capped at $25 (25 minutes). After 25 minutes, daycare or overnight fees will be applied. ◾ After closing delays: We allow a maximum delay of 10 minutes after closing at the provider's discretion, charged at $5 per minute. Beyond 10 minutes, the overnight fee of $55 per night applies, and pick-up will be the next business day. ◾ Overnight cancellations: Adjust or cancel overnight stays at least 7 days in advance to avoid a cancellation fee of 50% of the total stay cost. Thank you for understanding and helping us ensure smooth and fair operations!
Contact Details
213 Waldo Street, Cary, NC, USA
+19199172434
amanda@mosapetsparesort.com