PLAYTIME & PET CARE INFORMATION

Late Pick-Up Fees:

$1 per minute after the scheduled pick-up time
After closing: $5 per minute (max 10 minutes). Pet sitting Fee will be applied after this point ($55 per night).

Reservation & Cancellation Policies:

Reservations are recommended for availability. A confirmation will be sent via email/text.
Cancellation Fee: 50% of stay if canceled within 7 days of the scheduled start of care.
Holiday Bookings: Cancellations within 48 hours of start date will incur a 75% cancellation fee; same-day cancellations will be charged $60 per pet in addition to cancellation fees.
Changes to reservations are subject to availability; shortening stays within the policy window will incur alteration fees (50% of the original booking dates).

Purpose: To assess your dog’s personality, behaviors, and suitability for group play.
Duration: 2 hours.
Cost: Free.
Process: We introduce your dog to various activities to see what they enjoy and assess their compatibility with other dogs.
Important: All dogs must be friendly with people and allow staff to handle them. If your dog has medical or behavioral changes, you must notify us.

Vaccines: Proof of current Rabies, Distemper/Parvo, and Bordetella vaccines from a licensed veterinarian is required.
Medications: must be in the original bottle with clear written instructions. An additional $5/day fee applies for dogs on 5+ medications.
Food: Please package in resealable bags or containers, pre-measured if possible in an accessible container.
Health Conditions: Notify us of any health conditions or special care needs (may incur additional fees).

Leash: Required for safety when entering or exiting Non -retractable
Vaccination Records: Must be from a licensed veterinarian (no home-administered vaccines accepted).
Food: Have enough for the dates booked, plus extra in case of delays upon arriving home.
Medications: Must be in the original bottle with clear instructions.
Optional Items:
- Bedding (optional, but provided if needed)
- 2-3 toys (optional)
- Note: Mosa Resort is not responsible for lost or damaged belongings.

Facilities: Dogs will enjoy spacious play areas and comfortable lounging, including potty breaks, rest periods, and snacks (provided by owner).
Meals: Owners must provide food and treats.
Special Needs: Notify us in advance if your dog has any special needs like extra bathroom breaks or assistance with mobility.
Vaccinations: Required before visits: Rabies, Distemper/Parvo, Bordetella.
Pet Sitting Care Price: Prices are based on a 24-hour period, including playtime visit's.

Health: Dogs must be healthy, and those with medical devices, stitches, or casts may not be suitable for group play.
Behavioral Issues: Mosa Resort is not responsible for behavioral changes that may occur as a result of socializing with other dogs.
Allergies: If your dog has allergies, inform us of specific protocols.
Group Play Risks: While accidents and injuries are possible, our staff is trained to manage them. It’s important to evaluate your comfort level with group play.

Accidents/Injuries: While we strive for a safe environment, injuries and illnesses can occur. Mosa Resort is not responsible for medical expenses.
Canine Cough: Dogs must be cleared by a vet if coughing before returning to Mosa Resort.(2 weeks of home isolation is recommended.)
Emergency Care: Mosa Resort has authorization to seek emergency medical care at your cost if necessary.

Fleas/Ticks: All dogs must be flea and tick-free. If fleas are discovered, we will contact you for immediate pick up and pup will be put into isolation until arrival for the saftey of others in our care.
Abandoned Dogs: Mosa Resort does not accept abandoned dogs. Contact us for foster care availability with our partner rescues.
Crates: We provide crates for dogs that are crate-trained.
Photo/Video Consent: By using Mosa Resort, you consent to the use of your dog’s photos or videos in marketing materials.